Delete Your Account

You can ask Pickovo Ltd to delete your Pickovo account and the personal data associated with it at any time. This applies to the Pickovo website, web app and Android app.

How to request deletion

1. Fill in the form below using the email address linked to your account, or email info@heptadev.com from that address.
2. We reply by email to confirm the request really comes from the account holder.
3. Once confirmed, we delete your account and data and email you when it is done, normally within 30 days.

What is deleted

• Your profile: name, email address, phone number, password and preferences.
• Your sign-in sessions and notification settings.
• Data you recorded for yourself, such as your own vehicles, trips, bookings, documents and uploaded photos.
• For an organisation admin closing the whole organisation: all of the organisation's records, after a 30-day window in which you can export them.

What may be kept, and for how long

• Invoices and payment records kept as long as tax and accounting law requires, with your details limited to what that law needs.
• Security and audit logs kept for up to 12 months to protect the platform and investigate abuse, then deleted.
• Records an organisation holds about its work with you for example, a garage's job card for your vehicle or a fleet operator's trip records. These belong to that organisation; contact them directly, and we will pass your request on.
• Backups deleted data may remain in encrypted backups for up to 30 days before being overwritten.

Request form

See our Privacy Policy for more about how we handle your data and your other rights.