Terms & Conditions

These Terms govern your use of the Pickovo platform operated by Pickovo Ltd (company no. 140186015, Kigali, Rwanda). By registering an account you agree to them. Business customers with a signed Garage Services Agreement are additionally governed by that agreement, which prevails on conflict.

1. Your account & responsibilities

You must provide accurate registration details, keep your credentials confidential, control who on your team has access, and tell us promptly about suspected unauthorised use. You are solely responsible for the accuracy of invoices, prices, quotes and tax treatment you produce through the platform, and for the quality and safety of the work you perform for your own customers.

2. Acceptable use

You may not use the platform unlawfully or to send unlawful, misleading or unsolicited messages; copy, resell or sub-license it; attempt to reverse-engineer, disrupt or gain unauthorised access to it; or upload malware or content you have no right to use.

3. Subscriptions, trial & billing

New accounts receive a 14-day free trial with full access; no fees are due during the trial and either party may stop at any time. Afterwards, paid plans (per our published pricing, in RWF, exclusive of 18% VAT) are billed in advance per billing cycle — monthly, quarterly or annual. Usage charges such as SMS bundles are billed in arrears. Payment is due within 7 days of the invoice date by Mobile Money (MTN MoMo / Airtel Money), card, or bank transfer.

4. Automatic renewal & cancellation

Subscriptions renew automatically for a further period equal to the last one at the then-current price unless you give at least 15 days' written notice not to renew. You may upgrade at any time (pro-rated immediately); downgrades take effect at the next billing cycle. Overdue undisputed invoices accrue simple interest at 1.5% per month, and access may be suspended after at least 7 days' notice; your data is preserved during suspension and access is restored on payment.

5. Intellectual property & your data

Pickovo owns the platform, its software, design and trademarks. You keep all rights in your business data and grant us a licence to host and process it only to provide the service. On exit you may export your data for 30 days, after which it is deleted from active systems within 30 days unless the law requires longer retention.

6. AI features

AI features (damage analysis, diagnostics suggestions, quote review, health scores) are decision-support only — not a diagnosis, professional opinion or warranty. You remain responsible for your own professional judgement, and Pickovo accepts no liability for AI output or decisions made in reliance on it.

7. Liability

The service is provided "as is" with reasonable skill and care. To the extent allowed by law, each party's total liability in any 12-month period is limited to the fees you paid in the 12 months before the claim; neither party is liable for indirect or consequential loss. Nothing limits liability that cannot lawfully be limited.

8. Suspension & termination

Either party may end the relationship at the end of the current term with at least 30 days' written notice, or immediately for unremedied material breach (14 days' notice) or insolvency. We may suspend accounts for non-payment or breach of these Terms.

9. Governing law

These Terms are governed by the laws of the Republic of Rwanda. Disputes are resolved by good-faith negotiation, then mediation in Kigali, then arbitration under the Kigali International Arbitration Centre rules; Rwandan courts have jurisdiction for urgent interim relief.