Pickovo

Documentation

Pickovo user guide

Pickovo connects garages, fleet companies, spare-parts suppliers, transport authorities, roadside helpers and car owners in one platform. Pick your role below: each guide stands on its own and shows the real screens, step by step.

Garage

Garage AdminFor garage owners and managers: set up the garage, staff and roles, run the workshop, invoices, stock and reports.GARAGE_ADMINHead MechanicFor head mechanics who receive jobs, diagnose, prepare quotations, assign mechanics and run quality checks.HEAD_MECHANICMechanicFor mechanics who work their assigned jobs: stages, parts, photos and handing over for quality check.MECHANICStock ManagerFor stock managers who keep the parts shelves right: receipts, issues, part requests, purchase orders and corrections.STOCK_MANAGERReceptionistFor receptionists who welcome customers, book appointments, open jobs, issue gate passes and keep customers informed.RECEPTIONISTCashierFor garage cashiers who raise invoices, collect money, record payments and read revenue reports.CASHIERGarage MemberFor read-only garage staff who follow jobs, stock and reports without changing them.GARAGE_MEMBER

Fleet company

Fleet AdminFor fleet company administrators: vehicles, drivers, managers, garages, approvals, invoices and billing.TENANT_ADMINFleet ManagerFor fleet managers who approve driver reports, send vehicles to garages and review quotations.FLEET_MANAGERFleet MemberFor fleet staff who view vehicles, repairs and reports without approving spend.FLEET_MEMBERDriverFor company drivers on the web and in the Pickovo app: report problems, follow repairs, ask for roadside help.DRIVER Mobile app

Spare-parts supplier

Spare-parts AdminFor spare-parts suppliers: catalogue, garage requests, quotations, invoices, stock and the marketplace.SPARE_PARTS_ADMINSpare-parts Stock KeeperFor supplier stock keepers who receive, issue and count parts and watch deadstock.SPARE_PARTS_STOCK_KEEPER

Transport authority

TIP AdminFor transport-authority administrators: registered fleets, drivers, inspections, commissions and reports.TIP_ADMINTIP MemberFor transport-authority staff who consult registries and reports.TIP_MEMBER

Regulator

Regulatory OfficerFor regulators who audit garages, handle complaints, enforce compliance and moderate reviews.REGULATORY_OFFICERRegulatory InspectorFor inspectors who carry out garage audits and record findings.REGULATORY_INSPECTORRegulatory MemberFor regulator staff with read access to garages, audits and complaints.REGULATORY_MEMBER

Roadside provider

Roadside ProviderFor towing, jump-start and tyre helpers on the web and in the Pickovo app: go online, accept offers, complete jobs, get paid.PROVIDER Mobile app

Car owner

Car Owner (mobile app)For private car owners using the Pickovo app: find garages, book a service, follow the repair, pay, get roadside help, leave reviews.CAR_OWNER Mobile app

Before you start

  • Web app: open https://fleet.heptadev.com and sign in with your email address or phone number and password. Your organisation's administrator creates your account, or you register your company on the sign-in page.
  • Mobile app: car owners, drivers and roadside providers use the Pickovo app.
  • Language: switch between English, French and Kinyarwanda with EN / FR / RW at the top of the screen.
  • The menu (sidebar):
  • At the top: the Pickovo logo and your organisation's name.
  • Below that: your pages, grouped under headings.
  • At the bottom: the Light / Dark switch, Collapse, and your name with the log-out button.
  • Collapse shrinks the menu to icons; point at an icon to see its name.
  • Pictures in this guide were taken from the real application using fictional test data (for example "QA Alpha Motors" and the plate "RAD 101 Q"). Your screens show your own organisation's data.

The Pickovo mobile app

One app, Pickovo, serves three kinds of user. It opens in the right mode on its own after you sign in:

You are… App mode What you do in the app Where in the guide
A car owner Car owner Find garages, book a service, follow the repair, pay invoices, get roadside help, leave reviews Car Owner (mobile app), the whole guide
A driver for a fleet company Driver Report a problem on your vehicle, follow its repair, ask for roadside help, request a vehicle Driver, section "Signing in to the Pickovo app" and C.1 to C.6
A roadside helper Provider Go online, accept offers, guide each job to completion, see your earnings Roadside Provider, section C.9

The app's welcome and sign-in screens show photos from real workshops, which change every few seconds, and the app uses the same typeface as the web app. Staff in garages, fleets, suppliers and authorities use the web app, which also works on a phone's browser.

Getting help

If a page you expect is missing, your role may not include it; ask your organisation's administrator. Each guide ends with a Troubleshooting section for common problems and a Security and best practices section.