Umwakira (Receptionist)

Amazina yose, indangamodoka, nimero za telefoni n'imibare biri ku mafoto ni amakuru y'igerageza yahimbwe (urugero "QA Alpha Motors", "Rita Receptionist (Alpha)", indangamodoka "RAE 601 A"). Si abakiriya nyakuri.

A. Intangiriro

Nk'umwakira, uri umuryango w'imbere wa garaje. Buri modoka yinjira inyura kuri wowe, kandi akenshi ni wowe umukiriya avugana na we.

Inshingano zawe z'ingenzi muri Pickovo:

• Kwandika abakiriya baje ubwabo (walk-in) n'imodoka zabo, no kugira icyo gitabo gisukuye (amakuru akwiye, guhuza ibisubiramo).
• Gufungura imirimo mishya (amapapuro y'akazi) ku bakiriya baje ubwabo no ku modoka zimaze kwandikwa kuri konti ya sosiyete yawe.
• Gucunga gahunda (appointments): kwemeza gahunda ba nyir'imodoka bafata muri porogaramu ya Pickovo ya telefoni, gufata gahunda wowe ubwawe, guhindura amasaha no guhagarika.
• Kwakira imodoka (check-in) iyo zigeze: kwandika kilometero (odometer), urugero rwa lisansi n'ibyangiritse bigaragara. Ibi byemera akazi kagashyirwa ku kibaho cy'uruganda.
• Gutanga impushya zo gusohoka (gate passes) iyo imodoka cyangwa ikintu gisohotse mu rugo rwa garaje.
• Gukora Raporo y'umunsi ku mpera z'umunsi, no gukurikirana imibare y'uruganda muri raporo.
• Kwandika ibirego by'abakiriya, gufata ibitekerezo (feedback) igihe cyo gusubiza imodoka, no gusubiza ibitekerezo rusange ba nyir'imodoka batanga.

Ibyo udashobora gukora (bisanzwe): kwimura akazi kurenza kwakira (gusuzuma, gusana, kugenzura ubuziranenge, gufunga ni iby'uruganda), gushyikiriza abakanishi akazi nyuma y'uko kemewe, kubona fagitire (invoices), kwandika ubwishyu, gucunga ububiko (stock), cyangwa guhindura igenamiterere rya garaje n'abakozi.

Ku byerekeye uburenganzira. Ubu buyobozi busobanura uburenganzira busanzwe bw'umwakira. Umuyobozi wa garaje yawe ashobora gufungura cyangwa gufunga uburenganzira bumwe na bumwe bw'uruhare rw'Umwakira mu Igenamiterere → Inshingano n'uburenganzira. Niba ubona ibintu byinshi cyangwa bike ku rutonde kurusha ibisobanuwe hano, garaje yawe yahinduye ibisanzwe.

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B. Gutangira

Kwinjira

1. Fungura https://fleet.heptadev.com/rw/login muri mushakisha yawe. Koresha /fr/login mu Gifaransa cyangwa /en/login mu Cyongereza, cyangwa ukande EN / FR / RW hejuru iburyo bw'urupapuro.
2. Muri Imeri cyangwa Telefoni, andika aderesi ya imeri cyangwa nimero ya telefoni umuyobozi wa garaje yawe yakwandikishije.
3. Andika Ijambo banga ryawe. Kanda ku kajisho kugira ngo ubone icyo wanditse.
4. Kanda Injira.

• Wibagiwe ijambo banga? (hejuru y'akazu k'ijambo banga) ikoherereza umurongo wo guhindura ijambo banga.
• Niba kwemeza mu byiciro bibiri (two-factor authentication) bifunguwe kuri konti yawe, Pickovo igusaba kode y'imibare 6 iva muri porogaramu yawe y'umwirondoro (authenticator app) nyuma y'ijambo banga.
• Nyuma y'amajambo banga 10 atari yo mu minota 15, kwinjira kuri iyo konti birahagarikwa. Tegereza iminota 15 mbere yo kongera kugerageza, cyangwa ukoreshe Wibagiwe ijambo banga?.
• "Create an account, 14-day free trial" (fungura konti, igerageza ry'iminsi 14 ku buntu) ni iby'ibigo bishya, si iby'abakozi. Konti yawe ikorwa n'umuyobozi wa garaje yawe.

Ikibaho cyawe

Umaze kwinjira ugera ku Ikibaho cy'Umwakira (dashboard).

Incamake y'uko wagenda muri porogaramu

Urutonde rw'ibumoso (nk'uko rugaragara ku mafoto):

• Incamake: Ikibaho
• Ibikorwa: Imirimo, Impushya zo gusohoka, Abakiriya, Gahunda, Ibirego, Gusikana inyandiko
• Ububiko & Ibice: Ibice by'imodoka (isoko ry'ibice by'imodoka)
• Isoko: Amagaraji (agasanduku k'isoko)
• Raporo & Isesengura: Raporo, Uruganda (Raporo z'Uruganda)
• Igenamiterere (umwirondoro wawe bwite)
• Hasi: agahinduzi Urumuri / Umwijima, Kugabanya (igabanya urutonde rukaba utumenyetso gusa; shyira akanyamanza ku kamenyetso kugira ngo ubone izina ryako), n'izina ryawe na imeri yawe hamwe na buto yo gusohoka.

Umurongo wo hejuru: agahinduzi k'ururimi (EN / FR / RW), akamenyetso k'ukwezi (insanganyamatsiko y'umwijima/urumuri), inzogera (imenyesha, ifite akamenyetso gatukura k'atarasomwa) n'izina ryawe n'uruhare rwawe. Kanda ku izina ryawe kugira ngo ufungure urutonde rwa konti yawe.

Imenyesha

Kanda ku nzogera kugira ngo ufungure Imenyesha. Umenyeshwa iyo imirimo ihinduye icyiciro (yemewe, iri mu igenzura ry'ubuziranenge, yiteguye gufatwa, yafunzwe) n'ibindi bibera kuri garaje yawe.

• Utuzu Byose / Ntarasomwa, n'urutonde All types (ubwoko bwose) rwo gushungura ukurikije ubwoko bw'imenyesha.
• Shyira byose nk'ibyasomwe ikuraho umubare w'atarasomwa.
• Akadomo k'ubururu kerekana imenyesha ritarasomwa.

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C. Ibikorwa

C.1 Abakiriya baje ubwabo

Intego: kubika igitabo cy'abakiriya baza ku biro badafite konti ya sosiyete y'imodoka (fleet), n'imodoka zabo, kugira ngo ubashe kubafungurira imirimo vuba.

Kongeraho umukiriya

1. Fungura Abakiriya ku rutonde rw'ibumoso.
2. Kanda Ongeraho Umukiriya.
3. Uzuza Amazina Yose na Telefoni (byombi bitegetswe). Imeri ntitegetswe.
4. Munsi ya Imodoka, andika Indangamodoka, Umwaka, Ubwoko (Make), Moderi no, niba ubishaka, Ubwoko bw'imodoka (siga "Work it out automatically", ni ukuvuga bishakishwe byikora, niba utabizi neza). Koresha Add another vehicle (ongeraho indi modoka) iyo umukiriya azanye izirenze imwe; iya mbere ishyirwaho "main" (iy'ibanze). Remove isiba umurongo w'imodoka.
5. Ongeraho Amanotisi ayo ari yo yose, hanyuma ukande Bika Umukiriya.

Niba undi mukiriya asanzwe afite iyo nimero ya telefoni, Pickovo irakuburira: A customer named "…" already has this phone number. (umukiriya witwa "…" asanzwe afite iyi nimero ya telefoni). Kanda Save anyway (bika uko byagenda kose) gusa niba ari abantu batandukanye koko.

Buto n'inkingi

Imbogamizi: bisaba uburenganzira walkIns.manage (bufunguye bisanzwe). Abakiriya ntibashobora gusibwa kuri uru rupapuro; koresha Merge ku bisubiramo.

C.2 Ikibaho cy'imirimo

Intego: kubona buri kazi kari kuri garaje yawe n'aho kageze.

• Utuzu Active jobs / History (imirimo ikora / amateka). History itondeka imirimo yarangiye.
• Shakisha ukurikije akazi, indangamodoka cyangwa umukanishi, kandi ushungure ukoresheje All Statuses (imimerere yose).
• Board / Table / Cards zihindura imiterere. Ikibaho gifite urukiramende rumwe kuri buri cyiciro (Gishya, Kemewe, Mu isuzuma, Gategereje Kwemezwa, n'ibindi iburyo).
• + Akazi Gashya ifungura ifishi y'akazi gashya (reba C.3).
• Kanda ku kazi ako ari ko kose kugira ngo ufungure ifishi yako (reba C.4).

Kwimura imirimo: ushobora gukurura ikarita (ukoresheje akamenyetso ko gukurura), cyangwa ugakoresha Move ku ikarita, gusa kuva kuri New (gishya) ujya kuri Accepted (kemewe) cyangwa Declined (kanzwe). Pickovo igusaba kwemeza. Buri kwimura gukurikiraho ni ik'uruganda. Ku modoka igeze koko, koresha Emera Akazi ku ifishi y'akazi aho kubikora gutya, kuko nabyo byandika amakuru yo kwakira.

C.3 Gukora akazi gashya (urupapuro rw'akazi)

Intego: gufungura ifishi y'akazi y'imodoka ikeneye gukorwa.

1. Kanda + Akazi Gashya (urupapuro rw'Imirimo), Urupapuro Rushya rw'Akazi (ikibaho) cyangwa + Akazi Gashya ku murongo w'umukiriya waje ubwe.
2. Hitamo Ubwoko bw'Umukiriya:

• Imodoka y'Ibyerekeye (imodoka ya sosiyete), hitamo imodoka isanzwe yanditswe kuri konti ya sosiyete yawe ku rutonde.
• Umukiriya ugeze hano (waje ubwe), andika izina, telefoni cyangwa indangamodoka muri Search by name, phone or plate… hanyuma uhitemo umukiriya. Niba nta muntu uhuye na byo, kanda Add this customer (ongeraho uyu mukiriya), andika izina, telefoni n'imodoka, hanyuma Save & use this customer (bika kandi ukoreshe uyu mukiriya). Niba umukiriya afite imodoka nyinshi, hitamo iyo ari yo.

3. Garaje yuzuzwa yikora.
4. Andika Inyito y'Akazi (itegetswe), urugero "Front brakes grinding" (feri z'imbere zirasya), n'Ibisobanuro.
5. Shyiraho Iby'ibanze (Bisanzwe cyangwa Byihutirwa) no, niba byumvikanyweho, Igenamigambi ry'iherezo (deadline). Itariki ntarengwa ntishobora kuba yarashize.
6. Niba ubishaka, shyiraho Booking Date & Time (itariki n'isaha bya gahunda) n'Umukanishi. Pickovo igenzura gahunda y'umukanishi ikakuburira niba asanzwe afite gahunda kuri iyo saha.
7. Kanda Rema Akazi.

Icyitezwe: akazi kagaragara mu rukiramende New rw'ikibaho gafite imimerere Gutegereza (Pending). Niba wahisemo umukanishi, aramenyeshwa.

Amakosa ashobora kubaho: isaha ya gahunda isanzwe yuzuye iranga ("slot taken", umwanya wafashwe). Hitamo indi saha.

C.4 Ifishi y'akazi no kwakira imodoka

Intego: buri kazi gafite urupapuro rwako bwite, ifishi y'akazi (job card). Aha ni ho wakirira imodoka ugakurikirana aho igeze.

Umurongo w'ibyiciro uri hejuru ugenda utya: Gutegereza → Kemewe → Mu isuzuma → Gategereje Kwemezwa → Mu Gikorwa → Igenzura ry'ubuziranenge → Byarangiye → Bifunzwe.

Kwakira imodoka (kwemera akazi)

1. Fungura akazi kakiri mu Gutegereza.
2. Mu kazu Ibikorwa, kanda Emera Akazi. Idirishya Kwakira imodoka rirafunguka. Imyanya yose ntitegetswe:

• Itariki yagereyeho n'Isaha. Bihindure niba imodoka yarageze mbere, urugero ku wa gatandatu mu gihe uyakira ku wa mbere. Raporo zikoresha iyi tariki. Ntishobora kuba iri imbere.
• Odometer (km) (kilometero)
• Lisansi irimo (Nta lisansi, 1/4, 1/2, 3/4, Yuzuye, cyangwa Ntibyanditswe)
• Uko imodoka imeze: inkovu zisanzweho, ibyahonyowe, amatara y'iburira ku kibaho.

3. Kanda Yakire.

Icyitezwe: akazi kajya muri Kemewe kandi akazu Check-in details (amakuru yo kwakira) kari ku ifishi y'akazi kerekana ibyo wanditse. Akazi kakirwa rimwe gusa.

Kwanga akazi: ku kazi kari mu Gutegereza, kanda Banza Akazi hanyuma wemeze. Icyemezo ni ntakuka.

Ibindi ushobora gukora ku ifishi y'akazi

Iyo akazi Kafunzwe akazu Ibikorwa kerekana "Job closed, This job is read-only" (akazi kafunzwe, gasomwa gusa).

Imbogamizi: kuva kuri Kemewe ushobora gukurikirana akazi ariko ntushobora kukimura. Isuzuma, inyemezabuguzi, gutangira akazi, igenzura ry'ubuziranenge, kurangiza no gufunga bikorwa n'abakanishi, umukanishi mukuru cyangwa umuyobozi wa garaje.

C.5 Gahunda (bookings)

Intego: ahantu hamwe h'igahunda ba nyir'imodoka bafata muri porogaramu ya Pickovo ya telefoni n'iz'ufata ku biro.

• List / Calendar zihindura uko bigaragara. Kalendari yerekana imirimo ifite gahunda n'igahunda za ba nyir'imodoka mu gihe cy'amezi agera kuri atatu ashize kugeza ku mezi atandatu ari imbere, kandi ishobora gushungurwa ukurikije umukanishi.
• Scheduled jobs (imirimo yateganyijwe) ni gahunda zafatiwe ku biro. Buri imwe ifite Hindura no, igihe ikiri mu Gutegereza, Reka (guhagarika).
• From the Pickovo app (ziva muri porogaramu ya Pickovo) ni gahunda za ba nyir'imodoka. Buri imwe yerekana imimerere, isaha, imodoka, izina rya nyir'imodoka na telefoni (kanda kugira ngo uhamagare), n'umukanishi yasabye, niba ahari.
• N closed appointments (gahunda N zafunzwe, hasi) irambuka ikerekana izarangiye n'izahagaritswe.

Kwemeza gahunda ya nyir'imodoka

1. Shaka gahunda ifite imimerere Byasabwe (Requested).
2. Kanda Emeza.

Pickovo ifungura ifishi y'akazi y'isaha yafatiwe, bityo igafata umwanya kuri kalendari no ku kibaho, kandi nyir'imodoka amenyeshwa ko gahunda yemejwe. Buto ihinduka ikaba Fungura ifishi. Imodoka igeze, uyakirire kuri iyo fishi y'akazi (C.4).

Guhindura isaha: kanda Change time (hindura isaha), hitamo itariki n'isaha bishya, hanyuma ukande Bika. Isaha igomba kuba iri imbere kandi umwanya ugomba kuba ufite ubusa. Nyir'imodoka aramenyeshwa.

Guhagarika: kanda Reka kuri gahunda. Niba isanzwe ifite ifishi y'akazi iri mu Gutegereza, ako kazi nako karangwa.

Gufata gahunda wowe ubwawe

1. Kanda New Appointment (gahunda nshya).
2. Munsi ya Appointment details (amakuru ya gahunda), shyiraho Date & Time (itariki n'isaha) n'Umukanishi (byombi bitegetswe). Uraburirwa niba umukanishi asanzwe afite akazi.
3. Hitamo umukiriya n'imodoka, andika inyito n'ibisobanuro, nk'uko biri muri C.3.
4. Kanda Book Appointment (fata gahunda). Usubira muri Gahunda kandi gahunda igaragara munsi ya Scheduled jobs.

Imbogamizi: gahunda imaze kugira ifishi y'akazi, icyiciro cyayo gikurikira ifishi y'akazi kandi ntushobora kuyimura uhereye muri Gahunda ("This booking has a job card: move it on the job card", iyi gahunda ifite ifishi y'akazi: yimurire ku ifishi y'akazi). Gahunda zafunzwe ntizishobora guhindurwa.

C.6 Impushya zo gusohoka

Intego: inyandiko ishyizweho umukono y'ikintu cyose gisohotse mu rugo rwa garaje: imodoka nyuma ya serivisi, kuyigerageza mu muhanda, imodoka ijya gusanirwa ahandi, umukiriya ufata imodoka ye, cyangwa ibintu.

Gukora uruhushya rwo gusohoka

1. Fungura Impushya zo gusohoka hanyuma ukande New Gate Pass (uruhushya rushya).
2. Niba ubishaka, Auto-fill from Job Card (uzuza bihereye ku ifishi y'akazi): shakisha ukurikije akazi, umukiriya cyangwa indangamodoka.
3. Andika Customer Name (izina ry'umukiriya) na/cyangwa Vehicle Plate (indangamodoka). Nibura kimwe gitegetswe.
4. Hitamo Impamvu: After Service (nyuma ya serivisi), Test Drive (kugerageza), External Repair (gusanirwa ahandi), Customer Pickup (umukiriya afata imodoka) cyangwa Other (ikindi). Other isaba Purpose Note (inyandiko y'impamvu).
5. Genzura Date & Time (itariki n'isaha), Authorized By (uwabyemeje, umukuriro) na Received By (uwakiriye, umushoferi cyangwa umukiriya). Received By itangirana n'izina ryawe.
6. Niba ubishaka, ongeraho Items / Parts (ibintu / ibice: izina, umubare, ubwoko nka Tool (igikoresho), Spare Part (igice) cyangwa Customer Belonging (ikintu cy'umukiriya), n'uko kimeze) n'Amanotisi.
7. Bika. Pickovo ifungura uruhushya rushya rufite imimerere Open (rufunguye).

Ku ruhushya, kanda Print (capa) kugira ngo ubone kopi y'urupapuro ifite imirongo yo gushyiraho umukono ya "Authorized By" na "Received By".

Ibikoresho by'urutonde: shakisha ukurikije nimero, umukiriya cyangwa indangamodoka; shungura All / Open / Approved / Closed; tondeka ukurikije inkingi iyo ari yo yose.

Imbogamizi: ushobora gukora no gucapa impushya. Kwemeza no gufunga uruhushya bikorwa n'umuyobozi wa garaje.

C.7 Raporo z'Uruganda na Raporo y'umunsi

Intego: uko imodoka zigenda buri munsi, n'inyandiko yo ku mpera z'umunsi ibiro by'imbere bitanga.

Gukora Raporo y'umunsi

1. Fungura Uruganda (Raporo z'Uruganda).
2. Ku murongo Raporo y'umunsi, hitamo itariki (uyu munsi cyangwa mbere).
3. Kanda Excel cyangwa PDF kugira ngo uyikuremo. Irimo incamake, abakiriya bo hanze, imodoka ziri muri garaje, imodoka zasohotse n'indondo z'uwo munsi.

Raporo y'umunsi irimo amakuru y'ubwishyu bw'abakiriya. Fata dosiye wakuyemo nk'ibanga (reba igice G).

Ibisigaye ku rupapuro

• Buto z'igihe: Uyu munsi, Ejo hashize, Iki cyumweru, Icyumweru gishize, Uku kwezi, Ukwezi gushize, Amezi 3 ashize, Uyu mwaka. Shyira mu matsinda Umunsi / Icyumweru / Ukwezi ihindura imbonerahamwe y'Incamake.
• Utuzu: Incamake (imodoka ziri muri garaje, izakiriwe, izasohotse, iminsi mpuzandengo yo gusana, n'imbonerahamwe y'imigendekere y'imodoka ya buri munsi ifite igenzura ry'ihuzwa), Mu Ruganda, Byasohotse, Imikorere. Kuri Imikorere ushobora gushyiraho intego za KPI.
• Muyunguruzi igabanya ukurikije amatariki, indangamodoka, umukiriya, serivisi, imimerere na tekinisiye.
• Kohereza PDF icapa ibigaragara ubu. Kohereza Excel ibikuramo.

Imbogamizi: Raporo y'umunsi isaba reports.daily kandi urupapuro rusaba reports.operational, byombi bifunguye bisanzwe. Inkingi z'amafaranga n'akazu Abakiriya bo Hanze birahishwa keretse garaje yawe yaraguhaye reports.financial.

C.8 Raporo za Garaji

Intego: incamake y'imikorere ya garaje.

• Akarita Raporo z'Uruganda kari hejuru kajyana kuri C.7.
• Hitamo Iki cyumweru / Uku kwezi / Amezi 3 ashize / Custom.
• Utwarita turimo imirimo yarangiye, igice cyakoreshejwe cyane, abakiriya basubira, impinduka y'ububiko, igipimo cyo kubura ibicuruzwa, amanota y'ubuziranenge bwa serivisi, igihe mpuzandengo cyo gusubiza gahunda nshya isabwe, n'ukwiyubashye mu biciro (fagitire zigereranyijwe n'inyemezabuguzi).
• What affects your service quality score (icyo kigira ingaruka ku manota y'ubuziranenge bwa serivisi) yerekana uburemere n'agaciro bya buri kigize. Ibigize bijimye ntibirafite amakuru ahagije.
• Kohereza PDF na Ohereza CSV zisohora raporo.

Imbogamizi: imibare y'inyungu ntigaragarizwa abakira bisanzwe.

C.9 Ibirego

Intego: igitabo cya buri kirego cy'umukiriya, uwo gikurikirana, icyakozwe n'itariki ntarengwa. Urwego ngenzuramikorere rushobora kubona iyi nyandiko.

Kwandika ikirego

1. Kanda Record complaint (andika ikirego).
2. Uzuza Customer name (izina ry'umukiriya, ritegetswe), Telefoni, Imeri, Icyiciro, Related job card (ifishi y'akazi bireba, ntitegetswe), Assign to (uwo gishyikirizwa, mugenzi wawe, ntitegetswe) na Respond by (igihe cyo gusubizwa). Bisanzwe ni iminsi 14.
3. Gisobanure muri What is the complaint? (ikirego ni iki?, bitegetswe) hanyuma ubike.

Ku kirego gisanzwe ushobora kongeraho inyandiko zo gukurikirana mu Follow-up log, kugishyikiriza undi, guhindura itariki ntarengwa, kugikemura (resolve) utanga ibisobanuro by'uko cyakemuwe, no kongera kugifungura (reopen) igihe cyari cyakemuwe utanga impamvu.

Imbogamizi: bisaba complaints.view (bufunguye bisanzwe).

C.10 Ibitekerezo

Intego: kubona icyo ba nyir'imodoka bavuga kuri garaje yawe no gusubiza ku mugaragaro. Ba nyir'imodoka bashobora gutanga igitekerezo rimwe kuri buri kazi karangiye muri porogaramu ya Pickovo.

1. Koresha All cyangwa Not answered (n) (bitarasubizwa) kugira ngo ubone ibitekerezo bikeneye gusubizwa.
2. Kanda Subiza munsi y'igitekerezo, andika igisubizo cyawe hanyuma ukande Publish reply (tangaza igisubizo). Ntikirenze inyuguti 1,000.
3. Nyuma ushobora Edit reply (guhindura igisubizo) cyangwa Remove reply (gukuraho igisubizo).

Igisubizo cyawe ni rusange: buri wese ubona igitekerezo ashobora kugisoma. Ibitekerezo nta murongo bifite ku rutonde rw'ibumoso. Bifungurire kuri /rw/garage/reviews. Urupapuro rukora gusa niba Pickovo yarafunguriye garaje yawe Ibitekerezo. Gusubiza bigenewe umuyobozi wa garaje n'ibiro by'imbere gusa.

C.11 Isoko ry'ibice by'imodoka

Intego: kubona amaduka y'ibice by'imodoka no kuyasaba ibice.

1. Fungura Ibice by'imodoka. Shakisha ukurikije izina ry'iduka cyangwa ushungure ukurikije umujyi.
2. Kanda Reba Umwirondoro ku iduka.
3. Niba garaje yawe ifite ubufatanye bwemejwe n'iryo duka, koresha Request Parts (saba ibice): tondeka buri gice n'umubare, shyiraho Needed By (igihe ubikeneyeho), ongeraho Amanotisi hanyuma ukande Send Request (ohereza ubusabe). Ushobora no gusigira iduka igitekerezo.
4. Nta bufatanye bwemejwe ubona "You need an accepted collaboration to request parts from this shop" (ukeneye ubufatanye bwemejwe kugira ngo usabe ibice kuri iri duka).

C.12 Agasanduku k'isoko (Amagaraji)

Intego: kubona ubusabe bw'ubufatanye buva ku masosiyete y'imodoka n'ubutumire buva ku maduka y'ibice by'imodoka.

Utuzu Fleet Requests (ubusabe bw'amasosiyete y'imodoka) na SP Shop Invites (ubutumire bw'amaduka y'ibice) dutondeka ubusabe n'imimerere yabwo. Kanda ku kambi kugira ngo urambure bumwe. Kwemera cyangwa kwanga ubusabe ni iby'umuyobozi wa garaje. Ushobora kubureba gusa.

C.13 Amapaji ya porogaramu ya ba nyir'imodoka (afungurwa kuri buri garaje)

Pickovo ifungura bimwe mu bikorwa bya ba nyir'imodoka kuri buri garaje. Iyo igikorwa gifunze ubona itangazo: "This feature is not enabled for your garage. Pickovo turns it on per garage, contact Pickovo support if you would like it." (iki gikorwa ntikifungurirwa garaje yawe. Pickovo igifungura kuri buri garaje, vugana n'ubufasha bwa Pickovo niba ukibyifuza). Aya mapaji nta murongo afite ku rutonde rw'ibumoso. Gahunda ishobora kuyajyanaho ("Message owner", "Accident report shared") iyo igikorwa gifunguye.

C.14 Gusikana inyandiko

Gusikana inyandiko ku rutonde rw'ibumoso ifungura Sikaneri y'Inyandiko ikoresha AI:

1. Fata ifoto y'inyandiko y'urupapuro, cyangwa wohereze ishusho.
2. Pickovo iyisoma ikayihindura inyandiko ishobora guhindurwa.
3. Suzuma kandi ukosore inyandiko.
4. Niba ubishaka, uyibike, cyangwa uyikuremo nka PDF.

Amafoto asomwa na serivisi ya AI ya Pickovo kandi ntabikwa. Inyandiko wahisemo kubika gusa ni yo ibikwa.

C.15 Igenamiterere ryawe

Igenamiterere ku rutonde rw'ibumoso ririmo umwirondoro wawe: izina, imeri, nimero ya telefoni, no guhindura ijambo banga (ijambo banga ry'ubu, irishya, kuryemeza). Ufite kandi amahitamo y'imenyesha n'urupapuro rwa Tuma & Unguka (referral). Igenamiterere rya garaje yose, abakozi n'inshingano ni iby'umuyobozi wa garaje gusa.

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D. Ibyo ushobora gukora n'ibyo udashobora gukora

Ibisanzwe biva mu rutonde rw'uburenganzira no mu mbonerahamwe y'amapaji yapimwe. Umuyobozi wa garaje yawe ashobora kubihindura.

Ibyo udashobora gufungura (ugarurwa ku kibaho cyawe): Fagitire, Ibisoreshwa, Inkunga, Ububiko (ibicuruzwa, imigendekere, ubusabe bwo gukosora, ibisabwa by'ibice, amabwiriza yo kugura, ikintu gishya), Ibicuruzwa byahagaritse, Abatanga ibicuruzwa, Raporo y'abatanga ibicuruzwa, Abamecanique, Kubahiriza amategeko, Icyemezo, Umuryango wa Garage, Igenamiterere rya Garaje na Igenamiterere → Inshingano, Igenamiterere → Ibikorwa, Kwishyura.

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E. Imikorere isanzwe

E.1 Umukiriya waje ubwe ku biro

1. Wowe: muri Abakiriya, shakisha telefoni cyangwa indangamodoka y'umukiriya. Niba ari mushya, kanda Ongeraho Umukiriya ubike amakuru ye n'imodoka ye.
2. Wowe: kanda + Akazi Gashya ku murongo we, andika inyito n'ibisobanuro, no, niba ubishaka, umukanishi. Kanda Rema Akazi.
3. Wowe: fungura akazi ukande Emera Akazi. Andika kilometero, lisansi n'ibyangiritse, hanyuma ukande Yakire.
4. Uruganda (umukanishi mukuru cyangwa umuyobozi, hanyuma umukanishi): rushyikiriza akazi, rusuzuma, rutanga inyemezabuguzi, rusana kandi rukanyura mu igenzura ry'ubuziranenge.
5. Umucunga amafaranga (cashier): atanga fagitire akakira ubwishyu.
6. Wowe: igihe cyo gusubiza imodoka, fungura akazi uhereye kuri Saba Igitekerezo ku kibaho cyawe wandike igitekerezo cy'umukiriya. Niba imodoka isohotse mu rugo rwa garaje, tanga Uruhushya rwo gusohoka rufite impamvu "After Service".

E.2 Gahunda ya nyir'imodoka iva muri porogaramu ya Pickovo (imikorere W3)

1. Nyir'imodoka: afata umwanya wa serivisi muri porogaramu ya Pickovo. Igera muri Gahunda zawe nka Byasabwe.
2. Wowe: kanda Emeza. Ifishi y'akazi iri mu Gutegereza ifungurirwa isaha yafatiwe kandi nyir'imodoka amenyeshwa ko yemejwe.
3. Wowe (imodoka igeze): kanda Fungura ifishi, hanyuma Emera Akazi, andika amakuru yo kwakira (mu igerageza: kilometero 64,850 km, lisansi igice, "small scratch on rear bumper", ni ukuvuga inkovu nto ku musego w'inyuma) hanyuma ukande Yakire. Porogaramu ya nyir'imodoka yerekana ko imodoka yakiriwe.
4. Umukanishi, hanyuma umuyobozi wa garaje: gusana, igenzura ry'ubuziranenge, kurangiza. Nyir'imodoka abona buri cyiciro.
5. Umuyobozi wa garaje / umucunga amafaranga: batanga fagitire bakandika ubwishyu. Nyir'imodoka ashobora no kwishyura muri porogaramu akoresheje mobile money, bikora gusa iyo utanga serivisi z'ubwishyu wa garaje yashyizweho.
6. Umuyobozi wa garaje: afunga akazi. Gahunda ijya muri gahunda zawe zafunzwe.
7. Nyir'imodoka: atanga igitekerezo. Wowe: subiza munsi ya Ibitekerezo.

E.3 Akazi ko gusana k'isosiyete y'imodoka (imikorere W1)

1. Umushoferi atanga ikibazo. Umuyobozi w'imodoka za sosiyete (fleet manager) akemeza akohereza akazi kuri garaje yawe.
2. Wowe: akazi kagaragara mu rukiramende New rw'ikibaho cy'Imirimo no mu menyesha. Gafungure ukande Emera Akazi, wandike amakuru yo kwakira imodoka igeze. Umuyobozi w'imodoka za sosiyete amenyeshwa ko akazi kemewe.
3. Umukanishi mukuru: ashyikiriza umukanishi akazi. Umukanishi: asuzuma. Garaje yohereza inyemezabuguzi kandi sosiyete y'imodoka ikayemeza.
4. Uruganda: rusana kandi rukanyura mu igenzura ry'ubuziranenge. Umucunga amafaranga / umuyobozi: batanga fagitire bakandika ubwishyu. Umuyobozi: afunga akazi.
5. Wowe: kurikirana aho bigeze uhereye ku kibaho no ku menyesha, kandi usubize telefoni za sosiyete y'imodoka ukoresheje ifishi y'akazi.

E.4 Impera z'umunsi

1. Wowe: fungura Uruganda (Raporo z'Uruganda) ugenzure ko umurongo w'imigendekere y'imodoka y'uyu munsi uhuye (akamenyetso k'icyatsi).
2. Ku murongo Raporo y'umunsi, gumana itariki y'uyu munsi hanyuma ukande Excel cyangwa PDF.
3. Ha dosiye umuyobozi wa garaje yawe nk'uko garaje yawe ibisaba.

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F. Gukemura ibibazo

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G. Umutekano n'imikorere myiza

• Gumana konti yawe wenyine. Ntuzigere usangiza ijambo banga ryawe cyangwa ngo ureke mugenzi wawe akorere ku izina ryawe. Kwakira, impinduka, guhuza n'impushya zo gusohoka byandikwa kuri konti yawe.
• Sohoka ukoresheje Gusohoka iyo uvuye ku biro, cyane cyane kuri mudasobwa ihuriweho.
• Koresha ijambo banga rikomeye kandi ryihariye kandi urihindure mu Igenamiterere niba ukeka ko hari uwaribonye. Niba kwemeza mu byiciro bibiri bishyizweho kuri konti yawe, bika porogaramu y'umwirondoro kuri telefoni ikoreshwa nawe gusa.
• Amakuru y'abakiriya ni amakuru bwite. Amazina, nimero za telefoni n'indangamodoka ni ibyo gukoresha mu kazi gusa. Ntubikoporore kuri telefoni zawe bwite cyangwa mu matsinda y'ubutumwa.
• Raporo wakuyemo ni ibanga. Raporo y'umunsi irimo amakuru y'ubwishyu bw'abakiriya. Yibike gusa aho garaje yawe ibisaba kandi usibe kopi zasigaye kuri mudasobwa zihuriweho.
• Imirongo yo gukurikirana ku mukiriya ni iy'ibanga. Yihe gusa nyir'imodoka cyangwa umushoferi wayo.
• Andika amakuru yo kwakira ukuri kandi yuzuye. Kilometero, lisansi n'ibyangiritse bisanzweho birinda umukiriya na garaje mu gihe cy'impaka.
• Huza witonze. Genzura telefoni n'indangamodoka mbere yo guhuza abakiriya babiri. Guhuza ntibishobora gusubizwa inyuma.
• Ibisubizo ku bitekerezo ni rusange. Komeza kugira ikinyabupfura n'ukuri, kandi ntuzigere ushyiramo amakuru cyangwa ibiciro by'undi mukiriya.
• Niba ubonye ikintu kitari cyo, nk'akazi cyangwa umukiriya w'indi garaje, cyangwa urupapuro utagombye kubasha kubona, bibwire umuyobozi wa garaje yawe ako kanya.